Hey there, I'm Caleb!

I'm a Senior Product Designer at Zendesk with a background in clinical medicine and UX research. My focus is improving the security and scalability of Zendesk as we grow into the enterprise space, with a focus on roles, permissions and multi-unit configuration. In the past, I've contributed to the definition of UX patterns for Google Assistant across iOS, Smart Display, wearables and Android Auto and shaped strategy for global SaaS payment platforms. When not working, I enjoy hanging out with my corgi (Daisy 🌻), resisting drinking more iced coffee ☕️, and being outside 🌲.

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Air Quality 3rd Party Enhancements launched globally

Launched the Google Assistant AQI experience globally across all assistant surfaces (Watch, mobile, nest hub, etc.)

Redesigned Zendesk customer profiles

Successful beta launch of Zendesk's Single View of the Customer

Retinal Camera Service FDA listed

Verily Retinal Camera listed with the FDA

Customer profile redesign resulting in 10x beta target sign-ups

Increasing key feature usage of new SKU by 40% through redesigning task estimation experience

Enabling a global SaaS payments platform through foundational research, IA and pattern-definition

Get in touch!

Do you have a product idea, want to discuss a project, or need a designer? Drop me an email!